Privacy Policy
1. Who We Are
FLIGHTS SPOT LIMITED (Company Number: 16931942) is a travel agency registered in England and Wales. Our registered office is at 109-111 Fulham Palace Road, London, W6 8JA.
We are the data controller responsible for your personal data. If you have any questions about this privacy policy, please contact us at privacy@flightsspot.co.uk.
2. Information We Collect
We collect and process the following types of personal data:
Information you provide:
- Contact details: Name, email address, phone number, postal address
- Travel details: Passport information, travel dates, destination preferences
- Payment information: Card details (processed securely through our payment provider)
- Communication records: Emails, phone calls, chat messages with our team
Information collected automatically:
- Device information: IP address, browser type, operating system
- Usage data: Pages visited, search queries, booking history
- Cookies: See our Cookie section below
3. How We Use Your Information
We use your personal data for the following purposes:
- Processing bookings: To complete your flight bookings and related services
- Communication: To send booking confirmations, updates, and respond to enquiries
- Customer service: To provide support and handle complaints
- Legal compliance: To meet our legal and regulatory obligations
- Marketing: To send promotional offers (only with your consent)
- Improvement: To improve our website and services
The legal bases for processing include: contract performance, legal obligations, legitimate interests, and consent.
4. Information Sharing
We share your personal data with:
- Airlines and travel suppliers: To complete your bookings
- Payment processors: To securely process payments
- IT service providers: Who help us operate our systems
- Legal authorities: When required by law or to protect our rights
We do not sell your personal data to third parties for marketing purposes.
Some of our suppliers may be located outside the UK/EEA. In such cases, we ensure appropriate safeguards are in place to protect your data.
6. Your Rights
Under data protection law, you have the following rights:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data (“right to be forgotten”)
- Restriction: Request limitation of processing
- Portability: Request transfer of your data to another organisation
- Objection: Object to processing based on legitimate interests or for marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise your rights, contact us at privacy@flightsspot.co.uk. We will respond within 30 days.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
7. Data Security
We implement appropriate security measures to protect your personal data, including:
- SSL encryption for all data transmission
- Secure payment processing (PCI DSS compliant)
- Access controls and authentication
- Regular security assessments
- Staff training on data protection
While we take all reasonable precautions, no data transmission over the internet is 100% secure. You submit personal data at your own risk.
8. Data Retention
We retain your personal data for:
- Booking records: 7 years after travel completion (legal requirement)
- Marketing contacts: Until you unsubscribe
- Website analytics: 26 months
- Enquiries (no booking): 2 years
After the retention period, data is securely deleted or anonymised.
9. Contact Us
For privacy-related enquiries:
Email: privacy@flightsspot.co.uk
Post: Data Protection, FLIGHTS SPOT LIMITED, 109-111 Fulham Palace Road, London, W6 8JA
This privacy policy may be updated from time to time. Please check back regularly for any changes.